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Shajan Joseph

英国

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IndiGo

Never fly with IndiGo Airlines

Never fly with IndiGo Airlines. They provide an absolutely ridiculous and unprofessional service.I booked five tickets on 21st July to travel from Manchester to Cochin on 22nd July. Within two hours of booking, our flight was rescheduled. We ended up waiting for 3 hours in Manchester and another 6 hours in Delhi. To make matters worse, our flight from Delhi to Cochin was cancelled and rescheduled through Hyderabad Airport, causing an additional 3-hour delay. No food or water was supplied to any of the passengers during these extended delays.Our return flight on 3rd August was also changed twice from Cochin Airport, and we were forced to wait for 8 hours at the Mumbai airport due to a cancellation. I never received any notifications regarding these flight changes, and there were absolutely no IndiGo staff members available at the gate areas. Furthermore, their customer service team does not answer any calls.When booking on their website, I chose the second booking option which explicitly includes free meals. However, food was only provided on the Manchester-to-Delhi and Mumbai-to-Manchester legs of the journey.Please avoid travelling with this company. They fail to meet basic international aviation service standards. I highly recommend reporting their operations to the UK aviation authorities.

2026-08-03