GEGeekVape★★★★★
Poor customer service from Geekvape
I first contacted Geekvape on the 08.04.2022. I have been a loyal customer for many years and recommended their products to friends. On this occasion my new device isn't working, I have sent my details multiple times, sent emails with attached evidence and uploaded evidence on Google drive. I have multiple ticket numbers and support numbers. I'm told they will update me, which they don't and I understand postage for different countries can take time but 3 months?! It is out of warranty with the UK supplier, so Geekvape were my only hope.
2022-06-16
GEGeekVape★★★★★
Very disappointing customer services
Having been a loyal customer for many years, I invested in an additional Aegis Geek Vape Solo in case anything happened to my current one, but the new one has never worked. I am so disappointed in Geek Vape customer services, I have tried email, live chat and phone. It is like I'm just getting an automated reply asking me to provide photos, videos, proof of purchase, my details etc. I have done this multiple times and via Google drive, email attachments etc. I finally get an email confirming receipt of my evidence and that I would be updated... over 3 months and NOTHING. Very disappointing.
2022-05-23
