Poor Customer Service - Faulty Mod
Mod (Aegis Max100) stopped taking a charge after 5 months. I only ever used the provided charging cable per the initial instructions. Contacted customer support to troubleshoot the problem and they insisted I upload a video putting a new battery in the mod and plugging it in. Not a battery issue, charging port issue. After sending the video using a brand new battery, they wanted another video with more batteries being put inside (batteries aren't cheap, I don't have handfuls of new batteries lying around). I assured them once again it was not a battery problem and the first video should have sufficed since I did what they asked. Ultimately, they just kept closing the chat on me, over and over again. I wasn't rude or nonresponsive, I was just trying to clarify why they needed more information when I already sent them what they asked for. "Kevin" & "DJ" were extremely unprofessional, I wasn't asking for a replacement, I was asking for help to troubleshoot and possibly fix the mod. I won't ever be buying anything GeekVape in the future, these reviews confirmed this isn't the first time they've treated their customers with the utmost disrespect. Wish I read the reviews on this site before I spent the amount of money I have so far with them.