Serious issue with closing account + 2 extra month charges
Extremely dissatisfied with the scummy practices that I have observed from the billing/account services. I have experienced repeat instances of underhanded refusal to let me cancel my account and being wrongfully charged after terminating my account. I warn anyone of signing up with ServCorp due to the egregious account management practices they have. This post details my experiences: On March 29 2022, I used the LiveChat support to request a cancellation. They erroneously tried to arrange the account to cancel on May 30th, but I caught their mistake and they acknowledged that the correct 30-days notice termination date would be April 30. Rather than proceed with the account termination that I was clearly requesting, the LiveChat support person only “notified my account manager”. They asked if I wanted my account to be put on pause, to which I said I want to TERMINATE the account. Later that day, Jessica Cordoba from that particular ServCorp center asked to call me. I said: No call necessary, terminate my account. The next day, she again asked to call. I once again replied, in polite but still direct terms: Terminate my account. I did not receive confirmation. On May 2nd, I received an invoice from Jessica Cordoba @ ServCorp for the month of May, and my card was charged automatically. I immediately replied reminding her about the CANCELLATION and requested confirmation of such, as well as reversal of the charge. I did not receive said confirmation. By this point, ServCorp was already demonstrating dishonest and ridiculous business practices. Now, on June 1st, I have been sent a new invoice for June and it appears I will be wrongfully charged once again. I have called Jessica Cordoba and another employee at ServCorp who sent me the June invoice, and have not received an answer by the end of the day.