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Victor

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Lumos Helmet

Extremely poor customer service

Extremely poor customer service, if you can even call it service - seeing they haven’t responded to my ticket for weeks now. All I’ve heard from them is a mass sent “ We’re working on your request —hang tight!” since submitting a ticket in 3 weeks ago. I’ve gone back to my Hovding helmet, as I don’t trust a company who completely abandon their customers who’ve spent hundreds of dollars on an “fancy” smart helmet after purchase.

2025-04-14