Bullsh*t customer service
Their customer service is nearly non-existent and incredibly incompetent! They do NOT honor their own factory warranty. In my case the touchscreen died in less than a year from purchase. After three days of their procrastinating, they acknowledged it was under warranty and covered. They said they were sending a replacement screen. Then they refused to respond over the course of over two weeks. Then the day my warranty finally expired they sent an automated email stating my ticket is resolved and closed! I just bought a replacement screen on Amazon. I will NEVER buy another Creality product! The K1C is bought is garbage quality as well BTW! Especially compared to the competition. Maybe I'll buy a BambuLabs printer next time...