If I could give 0 Stars
If I could give 0 Stars, or in minus. I'd give that. This company should be closed. Read on. 2000 Dollars machine, Such incompetent, ineffecient and unprofessional service. -- I ordered their machine in April. Paid extra for faster delivery as it was a gift. It never arrived. It still says "under quality check". They never sent any update. No information. -- So what would a normal person do? Contact them. And no matter how you contact them; Email, App, Phone; I always got an automated AI response. As if they made a wall for stupid customers just to keep them busy. -- Finally, one email was received with "Concierge service". With that you receive a call. You tell them everything, and it is just a customer service guy in Vietnam that has no power. Standard stuff. -- Kept promising two weeks it will be shipped. Just lies. -- And for this bad customer experience, they offer extra warranty. Now who wants more and more warranty for a product that they haven't received. And on top of that, they are so incompetent before I received the machine, I can only imagine how bad they would be in post-sales. -- While all of this is happening, I see a sale on their website for selling more machines on discnounted price. -- And now no response from them. -- This company should be closed. It is just inept.