Horrendous fraudulent process
Order to ship dry food item to Taiwan. There's drop down indicating that there is dry food selection. Selected it, made top up payment (with gst just for "top up" as they don't allow instant payment) and made the order. They arranged someone to pick up the next day. 2 weeks later there is no news about my parcel shipment when it supposed to be done within 10 days. Checked with the customer service rep and was told that I can't send dry food, threatening me to pay $9 in the same day to get my item delivered back or they will dispose the item and with a charge to my account still. Clause pushes to refer to Taiwan custom, which Taiwan custom website allows such shipment but this company insist not allowing and going against their own clause. Eventually item was delivered by shipping company and this company seemed clueless until I told them. I thought whole sage ended but 1 week later, received an email saying that my parcel was 8.5kg instead of 5kg that I stated (in actual it was 4.8kg). They asked me to provide the proof of weight after more than 1 month of my initial order and after item received and consumed by my friend. Why not the shipper themselves provide the proof? And as I have "topped up" before, they saved my card details and indicate that they will charge on my card even if I refuse to make payment to such fraudulent claim. All in all, worst service I've ever encountered in my life!