Lying Agents and Won't follow own posted policies
Filters were not shipped by time stated on their website. Then they claimed it was shipped and they were lost, but my FedEx representative confirmed they were never actually shipped. Filter Buy customer support agent said they'd ship replacements in 3 business days or less. Took over a week for the replacements to ship. Then the replacements came damaged and not cut to the right size. Filter Buy would not process a refund or return. Philip is absolutely terrible as a customer support agent too. I highly recommend that you stay away from this company. Very dishonest and they don't follow the return policies or fulfillment times on their own website.