Customer Service Meh
Can't comment on product effectiveness yet, but I wanted to review their customer service. I ordered their Women's Hair Loss topical solution. Great website with lots of info. Easy to order by answering health questions and uploading photos and such. Their website said I'd hear back from the doctor quickly, and they often shipped within 1-2 business days, although there may be shipping delays despite them sending it 2 day mail. They were the only online option I found for the product I wanted, topical Finasteride without propylene glycol prescribed to a women of childbearing age. My dermatologist prescribed topical Minoxidil + Finasteride, but my scalp reacted to something in it, and Google tells me it was most likely the propylene glycol, so I searched for an alternative without it. I ordered 05/26. It was approved by a doctor on 05/31, who said it would ship in 1-2 business days. By 06/09 I still hadn't heard anything, so I contacted them. Customer service said they needed details on what I wanted, even though I said so when I ordered by answering all the check boxes. Worst of all, they didn't contact me, I had to contact them! Who knows how long it would have taken. After several back and forth e-mails answering the same questions I had previously, on 06/11 they said my order was updated and would be made at the compounding pharmacy. Then it shipped 06/15, Fedex 2 day. It was delayed several times and arrived 06/22. When I ordered I had expected to receive it in 1-2 weeks at most, but that was 4 weeks. So long in fact that the website said they were going to ship my next month's supply the following week, if I hadn't logged in to put it on hold. I guess they go by order date, not ship date. Not sure if they will send an e-mail before they ship or if you need to remember to put it on hold or cancel if you desire. Their website before you order is great, but the account log in part is disappointing. The chat goes to the doctor, who gave me a customer service e-mail address. It doesn't have details on what info you gave the doctor, the formulation you requested (what ingredients and strengths), or quantity you ordered (regular, or double for a 50% price increase, which I did, planning to delay orders to every 2 months as it's cheaper, although a double order is designed for 2x a day application). I wouldn't have used them if it wasn't my best option. Thankfully I already see a dermatologist for hair loss. Although Strut asks about your health, meds, hair loss, etc, and use U.S. doctors, I'm not super confident in their medical review. Despite me having a complicated medical history and numerous medications, they didn't ask me any follow up questions, or any cautions beyond the standard. Plus they allow the patient to request what medication and strength they want. I have a feeling they spend very little time on each review, and only deny if there is a big red flag.