Strut Health

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. To ensure orders are delivered safely and accurately, there are times when we need additional or updated information from the patient before an order can be shipped. When that happens, we reach out as quickly as possible to avoid delivery issues. We understand that any delay can be frustrating, and we appreciate your patience during the process. We'd welcome the opportunity to review your experience and address any remaining concerns. Please contact our support team so we can assist you directly at [email protected]. We appreciate your feedback and are always working to improve our service and communication.

Thank you for sharing your feedback. We understand how frustrating it is when an order doesn't arrive as quickly as expected, and we're sorry for the disappointment. While we work hard to process orders promptly, shipping times can occasionally be impacted by factors outside of our control, including pharmacy processing or high order volumes. We know that's not the experience you were expecting. Our team is committed to keeping patients informed throughout the process and assisting whenever delays occur. We'd appreciate the opportunity to learn more about your experience and see how we can help. Please reach out to our support team directly so we can review your order and work toward a resolution. Thank you for your feedback, it helps us continue improving our service.

Hi Alan, Thank you for reaching out and my apologies for the inconvenience. Please note we do provide free shipping but some orders do ship via USPS. If you wanted your refill shipped via 2 Day FedEx, there is an additional shipping fee. Strut Health typically does not provide medical necessity forms. Mostly because we do not participate with insurance plans or submit claims on behalf of patients, we are unable to complete insurer-specific documentation. If it is helpful, we can provide documentation related to your purchase, such as an itemized receipt or invoice. However, any determination of medical necessity or insurance reimbursement is made by your insurance provider. We apologize for any inconvenience and appreciate your understanding.

Thank you for your positive feedback! Keep on Strutting!

Thank you for sharing your feedback. With injection treatments, we must ensure you are on the correct dosage, which can take some time to verify. Once approved, all injections take approximately 7 business days to ship. If you have any further questions, please reach out to our Care Team at [email protected]. Thank you!

Thank you for your positive feedback! Keep on Strutting!

Thank you so much for taking the time to share your experience! We're thrilled to hear that you had a positive experience with Strut Health. Our team works hard to provide convenient, high quality care and support, and it's always rewarding to hear when we've made a difference. We truly appreciate your trust in us and look forward to continuing to support your health and wellness journey.

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. At Strut Health, we strive to provide every patient with a positive experience and take concerns like yours seriously. If you wish to cancel your subscription, you may do so at any time by emailing us at [email protected] or by messaging us through your Patient Portal. If your order was delayed, please accept our apologies. Our pharmacy recently underwent a software update that caused a delay of several days. They are working to resume their standard shipping schedule, and we expect this to be a one-time occurrence. If you have any further questions, please contact us at [email protected].

Hi Jeffrey, Thank you for your wonderful review! We appreciate your trust in Strut Health and are grateful that you chose us for your care. Thank you again for your feedback.

Hi Patrick, Happy to hear you are loving our products. Keep on Strutting!

Thank you for your feedback. Happy to hear you are loving our products!

Happy to help! Thank you for your positive feedback!