Strut Health

Hi Jeff, My apologies for any inconvenience this may have caused. We've partnered with HealthCheck DX to ensure a CLIA-Certified lab processes your sample and generates your results report. HealthCheck DX ships the lab kit directly to you, and they've informed me that a replacement lab kit was shipped to you and the issue has been resolved. Please let me know if you need any further assistance by emailing [email protected].

Thank you so much for your kind and honest review. We truly appreciate your valuable feedback! Keep on strutting!

Hi Audrey, I'm sorry for any inconvenience, but our records don't show any prior emails or messages requesting a subscription cancellation. For future reference, you can cancel your subscription at any time by emailing [email protected] or by logging into your account and messaging your physician directly. I have gone ahead and cancelled your subscription.

Hi! We're so sorry to hear that the custom medicine hasn't been effective for you. While we generally see a high success rate with this medication, we understand that every woman's body chemistry and medical history is unique, and therefore, we cannot guarantee results. In the meantime, you might find some helpful suggestions on how to best use the O Cream in our blog: https://www.strutyours.com/blog/scream-cream-tips/ Please also remember that you have the option to cancel your subscription at any time. To ensure your cancellation is processed before the next refill, kindly submit your request at least 48 hours in advance. We do send a few email reminders before each refill is processed. If you need any further assistance please email [email protected]. Thank you!

Hi JB, I wanted to clarify our nail formula. All of our formulations contain Terbinifine, which is a standard ingredient and cannot be removed. However, we can certainly add antibiotics to your specific formula if needed. We are always happy to adjust your formula to better suit your needs. We would only consider canceling your subscription if you were not satisfied with the formula itself. Please accept our apologies for any inconvenience this may have caused. If you have any further questions or would like to discuss updating your formula, please don't hesitate to email our care team at [email protected], and they will be happy to assist you in resolving this. Thank you for your understanding.

Hi Susan, I apologize for any inconvenience. You can cancel your subscription anytime, provided the refill hasn't been shipped yet. We do ask that cancellations be made at least 48 hours before the refill date. I don't see any prior messages from you in our system. For further assistance, please email us at [email protected].

Thank you for your feedback! Keep on Strutting!

Hi Dan, I'm very sorry for the delay in shipping your order. As mentioned in our previous email, we experienced a technical issue that took longer to resolve than expected. I sincerely apologize for any inconvenience this has caused.

Hi L Rector, I'm very sorry for the misunderstanding regarding the medication instructions. As we mentioned in our previous email, the pharmacy included the correct dosing instructions with your medication. I apologize that it took some time for our physician and customer service team to understand how you were using the medication. We would never intentionally ask you to skip doses. We initially believed you had completed your first two months of medication and that the third month's instructions would guide you on the subsequent dosage once it shipped. We now realize that you reverted to the original dose. Since this is an unusual situation, it required some time to fully understand what occurred. I'm glad we were able to resolve this issue. If you have any further questions, please email us at [email protected].

Hi Stephanie, We are sorry the custom medicine is not working for you. We have a high success rate with the medication. There is no guarantee since every women’s chemistry and medical history is different but please check out our blog with some helpful tips on how to use the O Cream. https://www.strutyours.com/blog/scream-cream-tips/ Regarding your subscription, we have canceled it per your request. Please note that your previous suspension status may have led to you receiving emails about the subscription. You will no longer receive emails from Strut.

Hi Robert! Happy to hear the medication is working! Keep on Strutting!

Hi Ryan, I do apologize for the inconvenience. I do see we resolved this issue. If you have any further questions, please don't hesitate to email [email protected].

Hi Chase, My apologies for the inconvenience. We never received an email from you regarding this issue. Please email [email protected] and we'll be happy to help.

Hi Cris! Happy to hear you are having a good experience! Keep on Strutting!

Hi John! Please accept my apologies for any inconvenience. We strive to respond to every email. You can cancel your subscription at any time by emailing us at [email protected]. If you haven't received a response, it's likely that the email didn't reach us. Alternatively, you can message the physician directly to cancel your subscription by logging into your Strut account.

Hi Jean, Please accept my apologies for any inconvenience. You can cancel your subscription at any time by emailing us at [email protected]. If you haven't received a response, it's likely that the email didn't reach us. Please note - we ask that you suspend or cancel your refill a minimum of 48 hours before your next refill is set to ship to ensure the change goes into effect in time.

Hi Joe, All of our prescriptions are a subscription. You can cancel your subscription at anytime by emailing [email protected]. We do ask that you cancel your refill a minimum of 48 hours before your next refill is set to ship to ensure the change goes into effect in time.