Dangerously Careless
Their "physician" did not communicate my dosing instructions to me or to their pharmacy, resulting in two $289 shipments being labeled with improper dosage guidelines, which I followed. Unknowingly, I was jumping back and forth between dosages and using product that had exceeded its recommended shelf life. When I realized this error and brought this to their attention, their customer care team misunderstood the problem and refused a refund, while the "physician" attempted to cover his mistake, deflected blame to the pharmacy, and even implied that I was to blame. He then suggested I immediately increase the dosage to what would be 3x my current amount but in the same message noted that such a jump would put me at risk for major side effects. They are totally careless. Edit to address their response: I didn't skip any doses. I followed the instructions provided on the label. The bottle contained 8 weeks of medicine labeled with 8 weeks of instructions. How you expected me to know I was only supposed to use 1/3 of the bottle is beyond me. Your physician provided no instructions whatsoever. I had to ask him for clarification when I realized something wasn't right, and he still had no clue what was happening. I "reverted to the original dose" as instructed by the second bottle's label. And no, NEITHER bottle had accurate dosing instructions. You're blaming me for your provider's oversight. Period.