I have done business with the company…
I have done business with the company for the past year and now have 2 subscriptions. The products are shipped fast, no billing issues, and their customer service is phenomenal. HIGHLY recommend!
About Strut Health
Data updated- Website
- strutyours.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 42 reviews
- Replies to negative
- 45% (21/47)
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About this business
Strut provides discreet, affordable pharmacy solutions to life's embarrassing (yet common) problems. Strut makes it easy to access these solutions when it’s convenient for you, and from the comfort of your home. We all deserve to live our best lives.
Written by the business, not verified by us.Is Strut Health legit?
Strut Health (strutyours.com) has a 3.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 35% give 1 star; The business has replied to 45% of negative reviews; 42 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Great telehealth service!
Lab test was not accepted and there was…
Lab test was not accepted and there was zero communication
Slow to ship
Similar to everyone else, I paid 10 days ago and it still hasnt shipped. Their own documentation says pills ship within 24 hours and injectables ship within 7 days. A 30 second skim of their reviews will tell you that is hogwash.
No Clear Timeline After Being Charged
I received an email stating that my prescription was being prepared to ship. A week later, after I had already finished my current prescription, I called to follow up and see if the order had shipped. I was then told they had run out of some of the ingredients and had just received them back in stock. However, they could not tell me where my order was in the backlog or when it would actually ship. Since I should have already received the medication and was now out, I asked if they could upgrade the shipping. I was told customer service could not do anything to help, but that I could pay for expedited shipping. Because I was desperate and already out of my prescription, I followed their instructions and paid for the expedited shipping. After paying, I learned that the expedited shipping would only apply to upcoming orders, not the order that was already “in process” and had already been charged. This was extremely frustrating. I had already been charged for my prescription, was out of medication, and no one could give me a clear timeline, solution, or real help. Overall, this has been a very disappointing experience and makes me question whether I can rely on Strut for prescriptions I need consistently.
Reply from Strut Health 2026-07-13
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. To ensure orders are delivered safely and accurately, there are times when we need additional or updated information from the patient before an order can be shipped. When that happens, we reach out as quickly as possible to avoid delivery issues. We understand that any delay can be frustrating, and we appreciate your patience during the process. We'd welcome the opportunity to review your experience and address any remaining concerns. Please contact our support team so we can assist you directly at [email protected]. We appreciate your feedback and are always working to improve our service and communication.
I believe this company is about to be…
I believe this company is about to be shut down and they are taking funds and not supplying the product. They debited my account two weeks ago I’ve called and emailed and have gotten nowhere. I’m going to find the applicable government agency and file a regulatory complaint. This is ridiculous, their customer service is atrocious at best. If you’re considering them I look elsewhere and save yourself the frustration.
Reply from Strut Health 2026-07-13
Thank you for sharing your feedback. We understand how frustrating it is when an order doesn't arrive as quickly as expected, and we're sorry for the disappointment. While we work hard to process orders promptly, shipping times can occasionally be impacted by factors outside of our control, including pharmacy processing or high order volumes. We know that's not the experience you were expecting. Our team is committed to keeping patients informed throughout the process and assisting whenever delays occur. We'd appreciate the opportunity to learn more about your experience and see how we can help. Please reach out to our support team directly so we can review your order and work toward a resolution. Thank you for your feedback, it helps us continue improving our service.
The company overall is okay
The company overall is okay. They advertise free shipping but what they do not disclose is that it's only on your FIRST shipment and then charge $15 on subsequent refills. This is very deceptive. Communication with the company is very difficult. Every inquiry had to be escalated from the contact person to their manager or someone else. I sent a request for a Letter of Medical Necessity and received a response on a word document, no letterhead. My FSA provider denied it as it was not on letterhead. I requested a new one and Strut failed to respond for two months until I followed up again. They sell products (Sermorelin) that they cannot get to ship timely claiming their partner pharmacies are behind processing. Overall, it's an okay company. Good pricing, but that comes with lack of knowledgeable customer service and transparency.
Reply from Strut Health 2026-07-13
Hi Alan, Thank you for reaching out and my apologies for the inconvenience. Please note we do provide free shipping but some orders do ship via USPS. If you wanted your refill shipped via 2 Day FedEx, there is an additional shipping fee. Strut Health typically does not provide medical necessity forms. Mostly because we do not participate with insurance plans or submit claims on behalf of patients, we are unable to complete insurer-specific documentation. If it is helpful, we can provide documentation related to your purchase, such as an itemized receipt or invoice. However, any determination of medical necessity or insurance reimbursement is made by your insurance provider. We apologize for any inconvenience and appreciate your understanding.
Quick response and satisfactory results
Reply from Strut Health 2026-07-08
Thank you for your positive feedback! Keep on Strutting!
Late refills and slow to respond
So I get 2 medications through Strut. One is refilled every 90 days and 1 every 28 days. The one I get refilled every 28 days, there is always an issue with it. This is the 2nd refill in a row that it takes more than a week for my prescription to even ship meaning I am always a week without my medication. I am sure glad this is an elective medication and not a life saving heart medication or something like that. I send messages and the only replies I get is the pharmacy is out of the medication and they are trying to find another pharmacy. Don't expect the reply messages to come the same day either. IF I can ever get this prescription filled, I will be finding another company to go through to get my medication elsewhere.
Time will tell
I like the product just fine I guess, but the company seems a little disorganized. There was a long wait for shipment at first, then they sent me an email erroneously stating that my prescription changed… Things like that. On a positive note, they’re good at communication.
Reply from Strut Health 2026-07-13
Thank you for sharing your feedback. With injection treatments, we must ensure you are on the correct dosage, which can take some time to verify. Once approved, all injections take approximately 7 business days to ship. If you have any further questions, please reach out to our Care Team at [email protected]. Thank you!
Easy and efficient
Reply from Strut Health 2026-07-08
Thank you for your positive feedback! Keep on Strutting!
Great Telehealth Service
Good customer service, fair pricing, good products, convenient, fast shipping, etc.
My customer service rep, Brent
My customer service rep, Brent, has been the best for helping me with receiving my order. There was some confusion on the meds I wanted from Dr. Patel because I was undecided which med would be best for me right now. One order was placed that I didn’t wish to have and Brent was able to catch it before it was sent to me. Brent then placed a new med order that I elected to have and it’s on its way to me.
Reply from Strut Health 2026-06-24
Thank you so much for taking the time to share your experience! We're thrilled to hear that you had a positive experience with Strut Health. Our team works hard to provide convenient, high quality care and support, and it's always rewarding to hear when we've made a difference. We truly appreciate your trust in us and look forward to continuing to support your health and wellness journey.
Deceptive subscription trap!
Ordering seemed fine, but Strut Health forces you into subscription refills after paying. They won't ship your order without it! They took my money and promised two-day delivery, but didn’t dispatched the item yet. I emailed to cancel the refills and requested a one-time order, but got ignored. Customer service is terrible and only sends generic email replies. Avoid this company!
Reply from Strut Health 2026-06-24
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. At Strut Health, we strive to provide every patient with a positive experience and take concerns like yours seriously. If you wish to cancel your subscription, you may do so at any time by emailing us at [email protected] or by messaging us through your Patient Portal. If your order was delayed, please accept our apologies. Our pharmacy recently underwent a software update that caused a delay of several days. They are working to resume their standard shipping schedule, and we expect this to be a one-time occurrence. If you have any further questions, please contact us at [email protected].
The Strut team are incredible
The Strut team take what they do seriously. The staff are professional, courteous and very responsive to my needs. Brent especially has been incremental in resolving a delivery issue, and exceeded my expectations. Quality company!
Reply from Strut Health 2026-06-24
Hi Jeffrey, Thank you for your wonderful review! We appreciate your trust in Strut Health and are grateful that you chose us for your care. Thank you again for your feedback.
Great company
Great company! Love their products!
Reply from Strut Health 2026-06-24
Hi Patrick, Happy to hear you are loving our products. Keep on Strutting!
Strut has the best pharmaceuticals in…
Strut has the best pharmaceuticals in the game & I’ve tried different companies trust me
Reply from Strut Health 2026-06-24
Thank you for your feedback. Happy to hear you are loving our products!
Ease of it
Ease of it. Website(s) can use some more thought though. More than two parties involved here and not always clear which site I’m on and even within the main site it’s sometimes not clear how to fo from one thing to another.
After receiving test results
After receiving test results, you should allow the patient to speak with a Dr before automatically sending out prescription.
Very quick and responsive customer…
Very quick and responsive customer service!
Reply from Strut Health 2026-03-20
Happy to help! Thank you for your positive feedback!
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