The company overall is okay
The company overall is okay. They advertise free shipping but what they do not disclose is that it's only on your FIRST shipment and then charge $15 on subsequent refills. This is very deceptive. Communication with the company is very difficult. Every inquiry had to be escalated from the contact person to their manager or someone else. I sent a request for a Letter of Medical Necessity and received a response on a word document, no letterhead. My FSA provider denied it as it was not on letterhead. I requested a new one and Strut failed to respond for two months until I followed up again. They sell products (Sermorelin) that they cannot get to ship timely claiming their partner pharmacies are behind processing. Overall, it's an okay company. Good pricing, but that comes with lack of knowledgeable customer service and transparency.