No Clear Timeline After Being Charged
I received an email stating that my prescription was being prepared to ship. A week later, after I had already finished my current prescription, I called to follow up and see if the order had shipped. I was then told they had run out of some of the ingredients and had just received them back in stock. However, they could not tell me where my order was in the backlog or when it would actually ship. Since I should have already received the medication and was now out, I asked if they could upgrade the shipping. I was told customer service could not do anything to help, but that I could pay for expedited shipping. Because I was desperate and already out of my prescription, I followed their instructions and paid for the expedited shipping. After paying, I learned that the expedited shipping would only apply to upcoming orders, not the order that was already “in process” and had already been charged. This was extremely frustrating. I had already been charged for my prescription, was out of medication, and no one could give me a clear timeline, solution, or real help. Overall, this has been a very disappointing experience and makes me question whether I can rely on Strut for prescriptions I need consistently.