Strut Health

Thank you for your feedback. We take all customer concerns seriously and appreciate the opportunity to review situations like this. After looking into this matter, our team worked to resolve the issue and ensured your order was shipped and is expected to arrive this week. Please note, because we work with an external pharmacy that ships your order directly to you, there can occasionally be a delay in receiving updates from them but we are always here to help resolve any issue. If there are any additional questions or if further assistance is needed, please email our care team at [email protected].

Thank you for your kind feedback! We truly appreciate you taking the time to share your experience. Our team works hard to provide a smooth and supportive experience, and it means a lot to hear that it made a positive difference.

Thank you for the great review! We’re grateful you took the time to share your experience. Providing helpful, responsive support and a seamless process is very important to our team, and we’re glad to hear your experience reflected that. We appreciate your support and look forward to continuing to serve you.

Thank you for sharing your feedback. We understand how frustrating it can be when an at-home lab sample is reported as insufficient. Occasionally, laboratories are unable to process a sample if the sample does not meet the lab’s processing requirements. When this happens, our team works with the lab to help resolve the issue as quickly as possible and provide next steps so testing can be completed. We encourage you to contact our care team at [email protected] so we can review your situation and assist further. Our goal is always to make the process as smooth as possible while ensuring testing meets the standards required for safe medical care. We appreciate the feedback and the opportunity to improve our patient experience.

Thank you for your kind feedback! We truly appreciate you taking the time to share your experience and happy our humans were able to assist you!

Thank you for your review! Keep on Strutting!

Thank you very much for your kind review. We are thrilled to hear about your experience and wish you the best of luck on your hair growth journey.

Hi Kevin The medication comes in 5 mg tablets as listed on the website. When you ask for 20 mg you would receive 4 tablets per dose. A 30 day medication is 10 doses (40 tablets) because each dose is to be taken every 72 hours. Also cancelling is easy. Just message the provider and we cancel it or we help to correct your problem.

We sincerely apologize for any inconvenience you experienced. We are committed to providing the best possible customer service. As a reminder, we send an email notification five days before your refill processes. We request that any cancellations or changes to your order be made at least 48 hours before the processing date. If you have any concerns regarding your account or would like to cancel your subscription, please email us directly at [email protected]. You can also log into your account and message your provider directly with any concerns, and they will be happy to help as well.

Hi Ken, I apologize for any inconvenience this may have caused. You can cancel your subscription at any time. We send an email reminder before any refills are shipped that includes instructions on how to cancel your subscription. Please email [email protected] and we'll be happy to cancel. Thank you!

Hi Mary, My apologies getting your first order took some time. I'm happy to hear that you've been able to start your treatment and that it's working well for you. Please don't hesitate to reach out to us at [email protected] if you have any questions.

Hi Dustin, I apologize for the inconvenience. Our partner lab has informed us that your kit arrived and is not lost. They messaged you as soon as it arrived with instructions on how to register it, and they are currently awaiting your response. Please email the lab directly at [email protected] to complete the registration.