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The website is very fickle

The website is very fickle. Sometimes it works, sometimes it takes multiple tries. I attempted to pay for a blood test kit several times and the payment never went through. Then about a week later a charge showed up on my bank statement. After that it took several interactions with a sales rep and IT just to get it figured out. But it took 2-3 weeks. I will say though, the customer service reps were very friendly and willing to help and the sales manager was eager to get the problems addressed.