Bought an aegis last year
DO NOT SUPPORT THIS COMPANY, PUT THEM OUT OF BUSINESS. they absolutely will not support their warranty and unless you want to waste your hard earned money, just buy anything else but GEEKVAPE. They have now blocked me from chatting because I will not take their excuses of being patient after 6.5 months of nonsense and blaming other departments and still not replace my device, so now I'm out the money and no device either as I sent it back as noted below expecting them to honor their warranty. Bought an aegis last year, lasted almost 2 months, still under warranty so after dealing with the "customer service" nonsense (this part is a frigging joke so STAY AWAY FROM THIS PRODUCT), finally got a return authorization to an address in Cali (oddly enough appears to be an individual not a company). Ok sent it back as required with info emailed. That was 5 months ago, 6 weeks ago after requesting info finally got a response, first delivery was lost in mail, ok, they will resend new track info, yet to hear anything from them since not to mention a real tracking number for the supposed first ship. Just attempted to live chat again and was told repeatedly to hold for 15 mins. Is it the stone age or am I getting jacked around? The support call number never can hear me nor can I understand them and always ends the call without any assistance. No more buying these people's products please put em out of business. Edit to Note the response 7 hours after this post. Nonsense auto respond to continue attempting to contact them as I've been trying to do for 5 months. Ha, clearly not an American company or consumer protections agency could deal with their nonsense