I would give this company zero stars if…
I would give this company zero stars if I could. We were on the road traveling and I was trying to book a hotel for that night. Somehow the reservation got switched in the system for two nights after. I tried to call that same night and get help from customer service. But the only people they would transfer me to are airline customer service agents. They told me all the hotel agents were gone for the night and no one could help me and I should call again in the morning. When I called again the next day the guy offered me a 50% refund or a credit for a future stay which I didn't need. So they were going to keep all of my money or give me half of my money back for a mistake on their end. The customer service rep hung up on me. This company is horrible and I would not recommend anyone to use them. They will take no responsibility for errors in their system.