The retailer responded to every inquiry…
The retailer responded to every inquiry directly and personally as quickly as possible. Despite a very long wait due to shipping delays and price increases—including a partial cancellation with a refund, which was processed promptly—I am satisfied with the seller. What I considered an absolute disaster was the abysmal shipping provider, FEDEX. It hardly gets any worse—from customs clearance to delivery. At times, I even doubted whether I would receive the package at all. For this service, I would give FEDEX 0 stars if I could.