Don’t buy books via AbeBooks
I ordered a book to my home in London. The seller was AproposBooks&Comics, London, UK. They took my money, told me they had sent the book and provided a Royal Mail tracking code. Royal Mail tried three times to deliver but couldn’t because of an error in the postal code, and Royal Mail also provided conflicting information online on the item’s delivery journey. Ultimately, however, Royal Mail marked the book as Returned To Sender. The seller claims they haven’t received the returned book from Royal Mail and refuses to refund me, asking why they should be out of pocket for the transaction. I requested a refund from AbeBooks as per its T&C. I got an odd reply with the tracking number, which was not at all helpful. AbeBooks has no formal complaint procedure that I can find online, no method of contact beyond a contact form. I feel that there’s nothing that compels the seller to act in good faith. I feel that AbeBooks and AproposBooks&Comics have behaved badly — I bought an item but didn’t receive it and they won’t give me a refund. How is that OK? In my view, it’s not. Wish I had read all the negative reviews here before buying. I won’t use AbeBooks again and advise you to do the same.