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Eleanor Frostick

英国

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KiwiCo

Avoid! Missing parts and customer services ignoring me!!

I would give this company 0 stars if I could! Avoid!! My son was stoked to get a stem kit for his Christmas present. There were parts missing. So he couldn't finish it. Ive contacted customer services 3 times and been ignored. Son is devastated. Waste of money! Update - Kiwico have sent out the missing parts now (currently waiting to receive but grateful that they have responded) but I do not accept nor appreciate that they say they did not receive the emails. Emails were sent to customercare at kiwico.com as per their website. I only received a response once I left a review here and on social media.

2026-02-24