Terrible customer service
Terrible customer service. Good luck having any recourse unless you’ve never used the product (how will you know if you like it) and has all tags remaining. Get ready to pay your own shipping if you’re even ABLE to return it. I purchased the 2.0 large polycarbonate suitcase. BEWARE! There is NO BOTTOM HANDLE FOR EASY OF LOADING/INLOADING. I have NEVER owned a suitcase, even my smallest carryon that didn’t have a top, side as well as bottom handle. I wasted $450. Should have gotten the Samsonite that I compared with Delsey. Hello. This is in addition to original review above. Note the reply from Delsey. When I contacted them to tell them I would like them to honor this reply and refund me, they again gave me their "No returns/refunds after 30 days and luggage must be unused with all tags attached and original packaging". I did not know how difficult this luggage would be to lift and did not notice the lack of a handle on the bottom of the suitcase (ALL suitcases I've owned from the biggest to the smallest have always had a handle on the bottom to ease with lifting) until I was completely packed and headed out the door on business and could barely lift my suitcase up to put in the trunk....This company will NOT honor their return policy or this response to my review. Buyer BEWARE!!!!