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Elizabeth Pilbrow

加拿大

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Linennaive

So I ordered two skirts on January 1st

So I ordered two skirts on January 1st. On January 30th, I still hadn’t received any shipping notification. Over 4 weeks to ship two skirts is absolutely ridiculous. And without any contact from the company in the meantime to tell me what was going on. I was just left to believe they stole my money. I contacted them, and it took them over the 24 hours they promise to get back to me. They then explained that my brown wool skirt was out of stock (how was I able to order it if it was out of stock) and when I requested a refund since none of my products had shipped, all of a sudden the seamstresses were working on my brown wool skirt and they were shipping my green wool skirt to me. It takes 3-5 weeks to get products from China to Canada. I ordered these products for the winter. I was told my brown wool skirt will ship by February 10, which would be 6 full weeks since I ordered, and then add 3-5 weeks for shipping. They didn’t even offer me expedited shipping as a consolation for being so late. They offered me a “sorry for the inconvenience”. Doesn’t help at all! By the time the skirts get to Canada, winter will be almost over. I had such high hopes for Linennaive. I saved my money for months to buy the skirts and they are such a let down as a company. I had about 10 of their products saved to buy in the future and unless the company does something to improve their rating in my eyes, I won’t buy from them again. So unprofessional.

2023-02-01有帮助 2