Very strange experience
After reading bad reviews I thought my order would never show up. However it did come within the time frame given. Unfortunately it was too small, so will never be worn and never has been worn as it was too small to even try on. So then I started the experience of trying to get a refund…. I emailed the address given on their website for returns. I tell them the outfit doesn’t fit but is in great condition, I just want to post it back and have my refund. The response I get is someone telling me that the costume I had bought is custom made and therefore cannot be returned. I immediately fight this as at no point did I give them any measurements to custom make my outfit, the order was also shipped the day I ordered it - very little time to make a custom made outfit if you ask me? They then come back to me and say ok but you have to pay shipping, which I was already aware of. The person tells me shipping is very expensive so I probably don’t want to do it. I tell them shipping will cost me about £15 from the UK to China. The refund I will receive is almost £60. So even though I will have to fork out £15 to return the item I still see it as a win to get a bit less than £60 back. I explain this to them and again am met with the response that it’s expensive and I probably don’t want to send it back. At this point it’s almost like they don’t want it back. So I’ve told them if they don’t want me to send it back that’s fine, but as I am more than willing to send it I would like a full refund either way. Still waiting to hear back but I don’t think I’ll ever see my £60…. So if anyone would like a size small, Elton John costume for £60. Help me out and take it off my hands! Edit: I finally received my refund after being given the returns address. However, I didn't appreciate the hostility in giving out the returns address. If a person wants a return and it's within the return policy just let them do it. How is it Coshd's right to tell me the postage is expensive and I probably don't want to do it?