Arrogant
Terrible, took nearly 7 months to allocate an officer to review my case, I actually think they forgot about it and just wanted me out of the way. My dispute was over planning, they went from telling me there was a case to answer by the council and then at the 11th hour changed their minds saying I lived too far away from the subject civic building. I live 300 meters away, they wouldn't then consider my submission. I asked for justification for their response and where was the specified distance written down. They refused to answer me. Their procedures talk of transparency and open communications with the public. These are merely words. To describe them in a word.....Arrogant.