I ordered a bottle of Don Fulano for a…
I ordered a bottle of Don Fulano for a work colleague on Friday 1/3 and asked for it to be delivered to his office the same day between 11 AM - 1 PM. The delivery was not made until after 5 PM when the office was closed. ReserveBar told me it would be delivered on Monday 1/6 between the hours of 9 AM - 5 PM and said they would cover the redelivery cost (they should have immediately refunded me for same day but did not). I attempted to contact them via phone and could not speak with a live person. As of Tuesday, 1/7, I have emailed the customer service team and the CEO of the company. Apparently no one cared to provide me with an update as to why the order was not delivered. They are full of excuses. I've had good experiences with them in the past but this experience left a very bad taste in my mouth. I understand that no one is perfect but FFS why can't you just tell me what is going on with my order? I ended up disputing the charge with AMEX on Tuesday evening 1/7 and will not use ReserveBar again.