Worst Customer Service Ever
Absolutely horrible at customer service. If you want to be treated like a number and not a human being, this is your company. Without going into too many details, I ran into a problem back in 2025 and corrected it quickly--but the Loan Depot Customer Disservice Team was so eager to punish me for the problem that they refused to hear me out. They all hid behind some arbitary rule designed to inconvenience me. It gained them nothing, but not one person there stopped to think "Are we treating this customer the way we should?" I spent months trying to get these people to listen to reason and finally gave up. They won. They beat me down. It was more important to them to win than to save one customer relationship.