Bug in the system? or just my account?
I am so disappointed with the Taxbit service. I have been trying to upload my transactions and remove flags since April-22. The customer support team is friendly but they seriously lack expertice. Their ability to solve issues is nonexistent and they basically just take notes and send it to the excalation team to solve which can take weeks. They lack the basic knowledge of the exchanges and how they operate. I was told by 2 team members and their supervisor Bella to "go back and look through the transactions history for Kucoin bot trades and punch it in. Missing cost basis flags appear in the system when you're missing acquisition data for a particular asset". I was basically told to go in and try to find out the cost for thousands of bot transactions worth pennies and punch them in when all I wanted was to find out how to fix these at once. Finally a day later I got an answer from Jerry that “ KuCoin does NOT include bot trades in their API or CSV.” I had tried to explain this to them at nauseum but no-one listened. Jerry finally told me how to add manual transactions covering all bot trades. Well I worked on this for a few days and everything was going smoothly until the system crashed and ignored all my buy orders. I have tried to contact the "excalation team" with no help. Customer support staff emailed me "I reached out to our Escalation Team in regards to you not being able to add those Buy transactions and there was a bug causing that error. You should be able to add those transactions now without an error. You can go to "Add Sources" > Add Single Transaction." Again, the buy orders were added already but the system started ignoring them suddenly. The missing cost flags reappeared despite me adding in the correct values days prior. I don't thing anyone listens. I was told this "bug" only is occurring in my account. That sounds very odd to me. The system was working for a few days but then started ignoring my buy orders and my account value is way off!!! Apparently the supervisor Bella cannot be reached via email anymore, which is unheard of. At this point I am just left to wait and hope for the best but again I have been waiting since April, and when they submit a ticket often it is weeks. Meanwhile the clock is ticking and I need to get my taxes in. If it is only my account why is it taking so long? Why am I paying extra for the highest level of support when I get none? I wish someone at Taxbit would solve this issue and reach out to me so I can move on and get my taxes done!