Order lost, extremely slow client service, no refund so far
I placed an order for a juicer on July 19th for which I received an order confirmation and a confirmation of payment. I have a link to the order page where it keeps saying that my order is ready to be sent but it hasn't been sent yet after 3 weeks now. I tried reaching the client service but they answer me after multiple days each time to ask me for an order number (which I gave), than tracking number (which I also gave) and then a number that is nowhere to be found in the emails or on the order page and they say they cannot find my order (even though I have the emails and the numbers). It's been several days now they don't reply anymore and I'm afraid I paid for something that will never arrive.