Two techs cause damage for a senior lady!
Two Techs recently came to install a new gas water heater in my basement area. They were not directly from Enercare. They didn't introduce themselves and went to the basement. I was called down and one tech said we can't do the installment because "there's a bed against the wall"??? I said, "What does that have anything to do with installing a water heater". I could hardly understand their accents! "Can't have anyone in the room next to where the water heater is in case of a gas leak"! I have carbon monoxide detectors in the house and that bed in the next room would be gone very soon! Nope..can't install! The other tech says they can install another heater but "it will cost you a lot of money"!! I'm a 77 year old lady and I was literally shaking by then and told them to leave! There boss called me back and explained in english that I could understand about the other heater choice and the cost. I said OK and the two techs came back in talking to each other in their "language" and standing there with my front door wide open until I had to tell them to shut the door I had the heat on!!! The head tech then proceeded to start to take out tiles from the basement suspended ceiling and bent one in half ripping a chunk out the side and leaving a bend mark thereby destroying that tile. I told him to stop but he didn't listen. I called their boss about the damage and he all but gave me the "cold shoulder" and didn't seem to care! I cancelled the new appointment date the next morning after only sleeping about 4 hours that night! I won't have these two back in my house ever again!