Returning is a nightmare
I ordered the Songmont Luna bag from Germany, order took few days to arrive. The bag looked more yellow-ish than the pictures so I decided to return it. I sent them and they the stated I'm eligible for return, but I have to cover the return fees. Since I was ordering from Europe and they ship from USA return fees where around 50€ which is a joke - around 15% of the total bag price!! Why don't they send a return label with a relatively overpriced bag! Btw I tried Polène/Demellier before and the experience Is much better - although around the same price range/better quality.