Just over 12 months broken, no help
My 2.5 thousand dollar Roborock s8 Pro Ultra has stopped working a few months out of warranty. It is flooding inside and the dirty water tank will not fill. The used, dirty water floods inside the unit. I have followed all troubleshooting ten times, contacted support, followed same given troubleshooting another ten times. Spent countless hours searching Google and trying everything and anything helpful others have posted. No luck. Support want me to send it back for investigation because "there might be something wrong with my device". Um, you think so? I'm pulling my hair out. The cost to pack this big, heavy unit and ship it off will be ridiculous. Steer clear. From the countless similar reviews I am reading online this seems to be a common issue. Plus you can buy Roborock (same brand, same Vacuum ) from AliExpress for half the price. Obviously they are just selling the vacuums in Australia for twice to three times the price. What a sucker was I! Extremely disappointing. No, actually I'm very angry. For the outrageous price we paid I expected longer than a year.