Do not book using this service
Do not book using this service. I booked a hotel and they issued a confirmation code but when arriving at the hotel I discovered the front desk person had walked off the job a week prior. There was a group of guests also waiting to checkin (presumably HotelWiz customers) who called corporate and discovered the issue. How does a company provide a confirmation code without an available room? After contacting Ken at HotelWiz he rudely informed me it was my problem and I had to resolve the issue. So essentially they just take your money without verifying anything about the service being provided. Also, it's oftentimes the same amount you would pay by calling the hotel directly, if not, it's a few dollars cheaper. Save yourself the hassle and avoid this company!