HORRIBLE SERVICES
HORRIBLE SERVICES! I have horror stories from this place. I am American and I was physically attacked by two people. When I called GRAB to get a taxi so me and my child would be safe and leave where we were being attacked TWO GRAB DRIVERS LEFT US AND REFUSED TO AT LEAST CALL THE POLICE. The first driver arrived while the attack was not going on nothing was happening. He put all of my belongings in his car. My Thai attacker told him something in Thai and the man took all of my belongings out including my dog out of his car and refused to take me or call the police for help. EVEN WORST, the man never canceled the GRAB for over 45- an hour so I continued to get attacked because I couldn't use that phone to call a GRAB. I then located my second phone to call another GRAB an guess what, the second GRAB DID THE SAME THING, MIND YOU THIS ATTACK WAS HAPPENING IN A GATED COMMUNITY on the outskirts of Bangkok. The second driver left me too and refused to call for help. It took three driver requests to get picked up. I've had drivers steal my orders and taunt me over the chat and Gran did nothing. My orders constantly arrive hours late and a few days ago I ordered three fruit orders and spring rolls and the food arrived sour and the rolls were missing! I never got it. I contacted them immediately. They didn't respond until days later then they first lied and said that I never provided them with proof of photos which was a lie. Then they said they saw the photos attached but I did receive my rolls with was a lie, i said, "Show me the photo then". Of course, they replied with no response just saying they won't refund me for anything. The order was nearly 450 baht. My next order was undercooked and made me sick. 🤢 They said send us the photo of the uneaten food, nearly 5 days later. If they needed that, they should have responded quicker. Of course it's been trashed days ago. These people are incompetent, rude, unprofessional, and the service is trash. The only reason why they are so popular is because they don't have any competition. They are 3000% times worst than Doordash or Ubereats in the states and they are highly unreliable and they don't care about customers. I can't even tell you how many times I waited hours for Grabs and they kept canceling for no reason, lying saying they've picked me up and they hadn't, or how many times a Grab driver dropped me off to the wrong location! They seriously need competition so we can have somewhere else to go. I'll sign up in a heartbeat.