Mortified
Mortified, i requested a medium ash blonde, pictured as much lighter than my natural colour and the sale sort of lift as my highlights, they reached out to double check id be okay with a slightly higher lift on my highlights and i said this would be fine and was what i wanted. The colour sent has dyed my lovely natural regrowth a horrible muddy blonde with coppery hints even though toner was used. I have no copper tones in my natural hair at all, Worst of all the highlights it as meant to lift it has dyed the same dark muddy blonde! i've reached out to customer service but havent heard back yet.