Terrible experience booking flights…
Terrible experience booking flights through Expedia. Their customer service felt more focused on extracting additional money than helping a customer with genuine medical circumstances. Before my flight, I became seriously ill and requested to reschedule. Expedia initially quoted me around £250 in penalty fees, plus the fare difference. However, I found I could book an entirely new flight for £200, which made their charges seem unreasonable. I then contacted the airline directly, explained my medical situation, and provided supporting documentation. The airline confirmed that my change penalty could be waived, meaning I would only need to pay the fare difference. Despite this, Expedia still insisted I pay £300 to rebook, even after acknowledging that the penalty had been waived. To make matters worse, I spent over two hours on the phone, with the agent repeatedly placing me on hold for around 20 minutes every time I suggested a different travel date. In 2026, it’s astonishing that Expedia doesn’t have a simple system to search for the cheapest available rebooking dates instead of requiring customers to wait while an agent manually checks each option. Overall, the process was frustrating, inefficient, and far more expensive than it should have been. Based on my experience, I would avoid booking flights through Expedia and deal directly with the airline/other travel agents whenever possible.