I am extremely disappointed with the handling of my order
I am extremely disappointed with my experience with Fishdeal. I ordered a fishing rod for a specific event, but the parcel was lost by DPD. While I understand couriers can make mistakes, the way this has been handled afterwards has been frustrating. DPD has already confirmed that the parcel was lost, yet I have still had to complete multiple forms and deal with repeated delays. After I submitted the requested declaration, I was then told it had to be handwritten because I had signed it on an electronic signature pad, despite the signature being written by hand. This requirement was only mentioned after I had already completed the paperwork. It has now been nearly two weeks without my order, I missed the fishing event I purchased the rod for, and I am still waiting for a resolution. The customer service staff have been polite, but the overall claims process has been unnecessarily slow and frustrating. I expected Fishdeal to take ownership of the issue and resolve it much more quickly, especially once the courier had admitted the parcel was lost. I hope they improve how they handle lost parcels in the future, as this experience has left me very disappointed.