Refused a refund even after cancelling 20 mins after “renewal”
I signed up for the 7-day free trial, however, I had emergencies at work and forgot about it. Lo and behold they never sent a reminder that the free trial was ending ( like a good customer-centric company should do) and charged by account with $29.99 - I live in South Africa and this is WAY TOO EXPENSIVE when converted. I cancelled and requested a refund 20 minutes after they charged my account and “renewed” this subscription and they’re refusing a refund, stating their refund policy doesn’t allow for it. I can appreciate that every company has their policies, however I also know from my experience in customer service, that a company has discretion when it comes to refunds and looking at the other 1-star reviews, they’re not reminding people of free trials ending. How can a refund not be considered if it was requested literally 20 minutes after “renewal”. When did I use this service after this? This is ridiculous and I’m appalled at the poor customer service.