URGENT: No response to emails, moving out of country in 19 days! (Orders 38116 & 38175)
I placed two orders (38116 and 38175) on June 20th with an advertised shipping estimate of 4–7 days to Germany. It has now been nearly three weeks, and I have received zero tracking updates.I emailed customer support on July 3rd to get an update and have received no reply.This is an urgent situation. I am permanently relocating and leaving Germany for good on July 27th. If these packages do not arrive before then, I will not be able to collect them.Chamelo team, please check my orders immediately. Send me the tracking information today, or cancel the orders and issue a full refund before they are shipped to an empty address.