Good but some stuff slipped through the…
Good but some stuff slipped through the cracks. Mia Donna is amazing — their rings, the quality, the people in their customer service team, the fact they’re a B corp, and more. However, perhaps the most important thing, my ring itself, was a problem. First, their website allowed me to place an incorrect band size order (I wanted an 8.25 and was allowed to order that online, but the ring I chose doesn’t have that option). This took a few days to correct with some emails and phone calls, and finally it was explained to me by a manager on a call that the company they order those particular bands from (Elysium) doesn’t make quarter sizes. Womp. To remedy this, they quickly shipped me a sample 8.5 ring for sizing, to see if it would fit — and it actually was the right size I needed. Delighted, I ordered the ring I wanted, and, while it took 3+ weeks to make and ship, it was worth the wait. Except…when I opened the package, it was the wrong ring, despite the fact that it had supposedly passed a “quality check” at Mia Donna’s showroom. But it seemed that the ring maybe had missed the quality check because it was not what I even ordered. Their customer service team tried to make it right; but alas, they could not ship me the new band in time for my wedding. I decided to keep the band they sent me by accident, as I actually don’t mind it at all, I quite like it. But this was a definite multi-level fail. I’m willing to support them in the future and give them another try, and their customer service team gets an A+ for effort. But failing to catch this error (or prevent it in a custom made-to-order ring…is just kind of unacceptable from a business standpoint. Anyhow, here’s to sunnier days and I hope that their company succeeds as it grows and refines their ability to deliver what was ordered.