Defective shoes and terrible customer service
I bought a pair of Nike Reax 8 TR, but right out of the box, they make an intense, ridiculous squeaking noise with every single step. The sound comes from internal friction in the sole/dampening structure, making them completely unwearable in public unless you want to sound like a squeaking toy. When I contacted Nike support to make a claim for a clearly defective product, they simply refused to help or take any responsibility. It is absurd that a multi-billion dollar company prefers to lose a customer over a pair of flawed shoes rather than standing behind their own quality. Very disappointed with both the product quality and the lack of customer care. I will be buying my shoes from other brands in the future.