It’s a shame I have to give one star
It’s a shame I have to give one star, because it’s worth zero or negative one star. I paid $15 Australian to start up - so far so good. They took my money with no problem at all. Then I created a postcard in an envelope for my fiancée. It looked wonderful - so far so good. I got notification within 2 days that the postcard had been printed and was about to be posted. I thought - this is fantastic - what a wonderful company. HOWEVER - that’s where the praise ends unfortunately. So after 4 weeks, the card hasn’t arrived. I sent a message to the support people who apologised, and sent me a link to re-send the card at no cost. I thought, ok, they are trying to make things right - good for them. HOWEVER - the link didn’t work! So I went back and messaged them again saying the link didn’t work. I got a message back with another link. HOWEVER - the second new link didn’t work either! So once again, I messaged back! Very unhappy, I asked them to fix it or refund my money in full - which would be $15 Australian since I gave them that amount, and received NOTHING for it apart from a lot of unnecessary stress! Upon checking my account, I was astounded and very angry that my balance was $0!! So I gave them $15, received nothing, and they have taken the full $15 from me. Is this actually a SCAM?? This is meant to be a company that promotes happiness and smiles - NOT theft and unsatisfactory service. In fact there is no service - just THEFT. Do yourselves a favour and use a company who actually does what you pay them for.