Avoid
Avoid – Poor Customer Service and No Support With Returns I would not have ordered from Fishdeal had I realised they were based in the Netherlands. The use of a .co.uk website gives the impression that you're dealing with a UK-based retailer, which influenced my decision to purchase. I returned a bivvy following the instructions provided and have proof of postage and tracking throughout the process. The parcel reached Dutch customs but has now been stuck there for well over a month with no movement. Despite repeatedly contacting Fishdeal, I have been fobbed off at every opportunity and received little to no meaningful assistance. Rather than helping investigate the issue with the carrier, customs, or their receiving depot, they have effectively left me to deal with the problem alone. I have asked for clarification regarding the return address, customs documentation, and what will happen if the parcel is ultimately declared lost. These are reasonable questions, yet I have received no satisfactory answers and feel completely ignored. As a customer, I fulfilled my obligations by returning the item correctly and retaining all the required evidence. I am still waiting for my refund and have now had to raise a dispute through Klarna due to the lack of support and communication. The most frustrating part is not the customs delay itself, but Fishdeal's apparent unwillingness to take ownership of the issue or assist a customer who is simply trying to obtain a refund for a returned item. Very disappointing experience.