Faulty Products and Poor Customer Service
Extremely disappointed with the service and honesty of this store. My parents bought a rice cooker from this company - singer mega gampaha and the product had an electrical short circuit the very first time it was plugged in. This is a serious safety issue. We returned it to the store and they claimed it was repaired, but when we brought it back home and plugged it in again, the exact same problem happened. What is even worse is the way the staff handled the situation. When my parents called to speak with the branch manager, they were repeatedly told for two days that the manager was “not in the seat” and that he would call back. No call ever came. However, when I called the branch directly, the manager was clearly there. This shows a complete lack of honesty and responsibility toward customers. Selling faulty electrical appliances and then avoiding customers instead of solving the problem is unacceptable. This kind of behavior puts customers at risk and shows very poor customer service. I strongly advise others to think twice before buying from this place unless they improve their product quality and customer support.