Singer (Sri Lanka) Ltd

Pramuditha Sewwandi Kodikara斯里兰卡 · 写过 1 条评价 · 体验于 2026-10-20 · 发表于 2026-10-20

The worst after sales customer…

The worst after sales customer service,I have ever seen. The repair is not done for nearly three weeks. Totally unacceptable. You just lost one of your loyal customers. Never buy again.

kmsanka udayakumara斯里兰卡 · 写过 1 条评价 · 体验于 2026-09-17 · 发表于 2026-10-02

Good service

Chamith Perera斯里兰卡 · 写过 1 条评价 · 体验于 2026-08-31 · 发表于 2026-09-01

Very poor after sales service

Very poor after sales service. I called their customer hotline to inquire about a part of their gas cooker which bought about 1.5 years back. The person contacted me though WhatsApp didn't give any response after sharing model and all. I have bought many products from them. I have no trust in them now.

Thaduni Tharusika斯里兰卡 · 写过 1 条评价 · 体验于 2026-07-26 · 发表于 2026-08-19

Profound dissatisfaction is herein…

Profound dissatisfaction is herein expressed regarding the service rendered by Singer. A brand new television was acquired, and subsequent to a mere two-day period, a malfunction occurred. A complaint was duly registered at the Singer outlet from which the purchase was made, and the item was subsequently entrusted to their service center for repair. However, a distinct lack of accountability has been demonstrated. Although nearly one month has elapsed, the repair has yet to be successfully executed. Consequently, the trustworthiness of SINGER is brought into question. Therefore, a recommendation against the utilization of SINGER products and services is herein articulated. This situation has resulted in considerable disappointment, and a significant expenditure of both time and financial resources has been incurred.

rangana rangana斯里兰卡 · 写过 1 条评价 · 体验于 2026-08-17 · 发表于 2026-08-17

This is the worst service ever I…

This is the worst service ever I experienced.do not order via web.web sales team work just like govenment office.I made my order on July 29 th of 2026 via web.up to now( 17 th August 2026)Didn't receive my order.I made several emails and calls to call center .they promised me to call within one hour.but never receive any call.

Bad quality of furniture and after-sales service

Very disappointed with SINGER's after-sales service. I purchased two wardrobes from the SINGER showroom on Piliyandala–Moratuwa Road. After using one of the wardrobes, I discovered that the base of one of the drawers was broken. A work order was created, but despite waiting for a long time, no one has come to repair or replace it. I have called the person responsible for the area several times, but the phone is always busy, and my calls are never returned. I have been a loyal SINGER customer and have purchased many products over the years, including electronics, household appliances, furniture, and pantry cupboards. Unfortunately, this experience has shown me that their customer care after the sale is seriously lacking. I hope SINGER improves its after-sales service and responds promptly when customers need support.

tharanga bandara斯里兰卡 · 写过 1 条评价 · 体验于 2026-07-21 · 发表于 2026-07-23

Recently I purchased two study tables…

Recently I purchased two study tables through SINGER online store. They offered great discount to me & delivered to my doorstep within two days. The Technician Tharindu contact me on next day and got the appointment in my convenient time. His service very professional & done the assembling smartly. Thanks to SINGER for the remarkable experience.

Kavindu Fernando斯里兰卡 · 写过 1 条评价 · 体验于 2026-07-09 · 发表于 2026-07-09

Please sell ZTE Redmagic 11 pro gaming…

Please sell ZTE Redmagic 11 pro gaming phones you'll sell ZTE brand's but not the useful ones please consider selling Redmagic 11 pro phones in your outlets

Samudra Weerasekara斯里兰卡 · 写过 1 条评价 · 体验于 2026-06-25 · 发表于 2026-06-27

I am extremely disappointed and…

I am extremely disappointed and concerned about my experience with Singer. I purchased my items on 23 March, but later I was told there was a mistake with the washing machine serial number and that the sale had been reversed to enter the correct serial number. However, after the reversal, I was given another account with a different billing date and yet another serial number that still does not match the serial number on the washing machine physically in my possession. My original bill copy was also torn up at the branch. A serial number is supposed to uniquely identify a product, so I cannot understand why the serial number and account details have changed multiple times while none of the records match my actual machine. This situation has caused me serious concern and has completely undermined my trust in the company's record-keeping and customer service. I request an immediate investigation and a proper explanation.

Think twice before buying anything from…

Think twice before buying anything from Singer. I recently purchased a treadmill through their website, and it took 14 days for delivery and installation, despite repeated telephone calls and follow-ups. It is regrettable to note that the strong corporate image Singer once enjoyed appears to be a thing of the past. When an organization is managed by a top leadership team headed by a casino operator, the decline in service standards becomes quite evident. In my experience, the level of inefficiency was worse than that of a government department.

Poor Customer Service Experience with Singer Online Order

Dear Mr. Mahesh Wijewardene, This is my first time ordering online from Singer, and honestly, I never expected such poor communication and customer service from a well-known company like Singer. The mobile app is not working, WhatsApp messages receive no replies, phone calls go unanswered, Facebook messages are ignored, and even emails are not responded to. My order has already been placed and approved, but until now there is no proper update about when it will be processed, shipped, or delivered. The website mentions delivery within 3–5 days, but in reality, that does not seem true at all. This has been one of the worst customer service experiences I have faced. I highly do not recommend ordering online from Singer based on my experience. I am still very worried because the payment amount is quite large, yet I have received no proper response or assurance from the company.

Ishadhi Hettiarachchi斯里兰卡 · 写过 1 条评价 · 体验于 2026-05-12 · 发表于 2026-05-12

Extremely disappointed!!!!!

Extremely disappointed with Singer’s repair service and customer support. It took weeks for them to collect the device, and they failed to provide a reference number or receipt despite us requesting one. For over 3 months, we continuously contacted the Peradeniya outlet, head office, and repair center in Pilimathalawe for updates, but all we received were delays, excuses, and no proper communication. The staff member handling the matter, Chaminda from Singer Kandy, kept promising updates without any real progress. We later found out that the repair process had not even started. And after months of waiting, the device was returned to us in the same broken condition with the excuse that it could not be repaired. Very irresponsible service and poor customer handling throughout the entire process. Sad to see such disappointing treatment from a company we trusted for years. Would not recommend anyone to trust Singer with anything again!

Ruwan Ferdinando斯里兰卡 · 写过 1 条评价 · 体验于 2026-04-25 · 发表于 2026-04-25

Very poor after sales service for A/Cs

Bought several A/Cs (maybe 6 or 7) from Singer. Very poor after sales service. I made a complaint three weeks back and made several repeated calls. Each time they apologise (upto now 3 apologies) and tell me someone from Maharagama (who has been given the responsibility) would call me. No calls. No follow up. There was a supervisor attached to this work from Kalutara (a SMS has been sent to me by Singer) and I was given his number. When I called him what he says is he can't help since this has been taken up by Maharagama. Very poor coordination. I do not know whether this review too would serve any purpose given the mindset of the whole set up.

Rohan Muthubanda斯里兰卡 · 写过 1 条评价 · 体验于 2026-04-17 · 发表于 2026-04-22

The poor quality singer treadmill

I purchased a singer treadmill , model no EST2704 on 24.09.2025 and its price Rs 124,782. We used it rarely and recently the front panel suddenly burnt and there was smoke. I immediately disconnected treadmill from the switch. I filed a complaint on 17th April 2026 and they said they will send a technician to inspect the treadmill within 3 working days. So far no one has turned up to check it. Each time we contact the Singer service center, we’re told a technician will be sent the following day, but it never happens. Beware before buying a Singer treadmill, as the model we purchased is of poor quality and they are designed to fail even before the one year warranty expires. Overall, this has been a very poor experience with Singer. We are very dissatisfied with Singer and their after sale services.

tharanga maliyadda斯里兰卡 · 写过 2 条评价 · 体验于 2026-04-08 · 发表于 2026-04-17

After-sales customer service is extremely poor.

I bought a ZTE8050 Blade V50 Design (black) phone. From Singer Plus Negombo branch. Initially the fingerprint worked for a few months but now, the fingerprint doesn't work either.. The Power On/off button also overheats. It gets incredibly hot... At least to the point where you can't even touch it.. I don't recommend anyone to buy ZTE phones (especially not from Singer dealers.. After service is the last resort).. 1. Signal weak 2. Camera quality Null 3. Hardware cases Like fingerprint lost and overheating. ( By my own experience ) When I called Singer service centre (Gampaha & head office ) they said that the phone is very old and they don't bring spare parts anymore. However, 1. RTC approved 2023 2. Purchased 2023.11.22 3. Called for repair on 2023-04-08 and today (2026-04-17) My phone is 2 years, 4 months and 16 days old from the date of purchase (Then is this very old? Why do they call it very old? Singer does not have spare parts and does not import them. But the fault lies with us, the consumers. Is this method followed by Singer fair?.. That is why you should not buy a phone from Singer.)

Alex Smith德国 · 写过 7 条评价 · 体验于 2026-03-29 · 发表于 2026-03-28

absolute the worst service center award…

absolute the worst service center award goes to singer for making my phone issue worse they suck please dont get any phones imported by them these people are idiots i gave phone for repair because it got stuck on the boot screen and they said they replaced the mother board but now it got stuck again and i restarted it and it drained my battery from 63 to 0 in 5 seconds like what and and they replaced my motherboard with a faulty one it hasnt even been 2 weeks like how a big coperation can mess something small this bad absolute morons

David Grenier斯里兰卡 · 写过 1 条评价 · 体验于 2026-03-17 · 发表于 2026-03-18

Excellent service at Maharagama BranchI was most impressed by the excellent…

I was most impressed by the excellent service I received at the Maharagama Branch where I purchased a Dishwasher recently. I must make special mention of Ms. Sanduni who was very professional, attentive and responsive in all my dealings. She took extra care in completing the transaction to my entire satisfaction.

Faulty Products and Poor Customer Service

Extremely disappointed with the service and honesty of this store. My parents bought a rice cooker from this company - singer mega gampaha and the product had an electrical short circuit the very first time it was plugged in. This is a serious safety issue. We returned it to the store and they claimed it was repaired, but when we brought it back home and plugged it in again, the exact same problem happened. What is even worse is the way the staff handled the situation. When my parents called to speak with the branch manager, they were repeatedly told for two days that the manager was “not in the seat” and that he would call back. No call ever came. However, when I called the branch directly, the manager was clearly there. This shows a complete lack of honesty and responsibility toward customers. Selling faulty electrical appliances and then avoiding customers instead of solving the problem is unacceptable. This kind of behavior puts customers at risk and shows very poor customer service. I strongly advise others to think twice before buying from this place unless they improve their product quality and customer support.

Lot of experience form singer

Vibuda Ransika斯里兰卡 · 写过 1 条评价 · 体验于 2026-02-03 · 发表于 2026-02-06

Superb Service