I am extremely disappointed and…
I am extremely disappointed and concerned about my experience with Singer. I purchased my items on 23 March, but later I was told there was a mistake with the washing machine serial number and that the sale had been reversed to enter the correct serial number. However, after the reversal, I was given another account with a different billing date and yet another serial number that still does not match the serial number on the washing machine physically in my possession. My original bill copy was also torn up at the branch. A serial number is supposed to uniquely identify a product, so I cannot understand why the serial number and account details have changed multiple times while none of the records match my actual machine. This situation has caused me serious concern and has completely undermined my trust in the company's record-keeping and customer service. I request an immediate investigation and a proper explanation.