Zero stars should be an option
Zero stars should be an option. I placed a time-sensitive order with Edible Arrangements and it was either assigned or accepted by this store without my knowledge, because apparently other locations did not have the product. I made it explicitly clear that if they could not meet the delivery timeframe, I would cancel. The store initially told me they did not have the staff to meet that timeframe. I reiterated that timing was critical. They said they would speak with a manager, then called me back and affirmatively represented that they could meet the delivery expectation. I relied on that representation. They did not perform as promised. The order was delivered late, and they failed to notify me of the delay, which eliminated my ability to cancel or make alternate arrangements. The timing and the surprise were the entire purpose of the transaction, and their failure defeated that purpose completely. I also expressly instructed them not to contact the recipient under any circumstances because it was a surprise, and they ignored that instruction and contacted the recipient anyway. When I attempted to resolve this directly with the store, the situation deteriorated further. I was met with discourteous and dismissive behavior, and the manager changed his version of events multiple times during the same conversation while contradicting what had already occurred. Rather than taking responsibility, the store deflected blame and, even after corporate contacted them on my behalf, they refused to issue a refund and instead offered a substitute that does not address their failure. That response confirms this is not a misunderstanding. It is a refusal to take accountability. This was: A clear promise to meet a time-sensitive obligation A failure to perform after confirming that obligation A failure to notify of a known delay A complete defeat of the purpose of the transaction A disregard of explicit delivery instructions And a refusal to correct the issue even after escalation I am now pursuing further action based on how this was handled. If timing, reliability, or basic professionalism matter to you, I would strongly reconsider using the , 2315 Market Pl Blvd, Georgia location.