False promises on delivery
Tried to order a new fridge as existing one faulty. Asked on Shopee chat how soon item can be delivered and was informed 1-2 working days. So I placed order but to my shock, was told that earliest delivery is 5 working days later. I tried to explain that I have lots of stuff in freezer but the customer service just say that they cant do anything. What is the point of having a customer service who cannot resolve problems for customers. To put things into perspective, I cancelled the order with Prism+ and placed order with another brand and retailer and they promised next day delivery. In short, Prism+ misleads customers on delivery lead time just to secure the order, then give all sorts of excuses to negate on the delivery promises made earlier once the order came in. Just reading the negative feedback over the years online, it appears that this bad culture at Prism+ is rampant from poor quality products to ineffective customer service and lousy logistic service. No wonder they were warned by the Competition Commission of Singapore for deceptive tactics. This is my first and last time that I will consider Prism+ ever. So disappointing